Contact Us
Observed Holidays
2024
New Year’s Day, Monday, January 1
Martin Luther King Day, Monday, Jan 15
Presidents’ Day, Monday, Feb 19
Memorial Day, Monday, May 27
Juneteenth, Wednesday, June 19
Independence Day, Thursday, Jul 4
Internal Training Day, Wednesday, Aug 14
Labor Day, Monday, Sept 2
Indigenous Peoples Day, Monday, Oct 14
Veterans Day, Monday, Nov 11
Thanksgiving Day, Thursday, Nov 28
Day After Thanksgiving Day, Friday, Nov 29
Christmas Eve Observance, Tues, Dec 24
Christmas Day, Wednesday, Dec 25
Email Addresses
This address is for questions regarding your account. Please do not submit claims to this address. A response to your question will be returned in 2 – 4 business hours. Some questions require additional information that may take up to 24 hours to respond. Questions submitted in Spanish are also accepted.
This email address should be used to submit all claims. Please attach pdf, jpg, jiff, or tif files. Please do not submit questions about your account to this email address. Any claim received after 3:00 pm is considered to be received the following business day. As an example, a claim received Monday prior to 3:00 pm CST will be processed at the end of business Wednesday and entered into your TaxSaver Plan account Thursday morning prior to check writing.
| Claim Received | Claim Processed |
|---|---|
| Mon before 3:00 CST | Wed by 5:00 CST |
| Tue before 3:00 CST | Thu by 5:00 CST |
| Wed before 3:00 CST | Fri by 5:00 CST |
| Thu before 3:00 CST | Mon by 5:00 CST |
| Fri before 3:00 CST | Tue by 5:00 CST |
| Saturday & Sunday | Wed by 5:00 CST |
PO Box
P.O. Box 609002
Dallas, TX 75360
Phone Number
(214) 559-0472 or
(800) 328-4337
Claims Fax Number
(214)528-8122
Hours of Operation
Monday – Friday 8:30am – 5:45pm CST, closed on holidays*
(email and chat options available at 8am)
All questions regarding your account will be addressed by our Customer Service Associates.